Online Check-in

The park has rules in place so that all visitors are equally able to enjoy a peaceful and relaxing stay.  Holiday guests are therefore expected to follow these rules taking care of the Holiday accommodation entrusted in them and ensuring their use does not have a negative impact on others.  (You are on holiday but please do not spoil a peaceful break for others!).

To deter a breach of park rules all bookings require a security deposit which is taken in the form of a pre-authorisation on a debit/credit card at or before checking in at Raywell Hall Country Lodge Park. This should be completed 24-hours prior to your arrival via our website (see on-line check in https://www.raywellhall.co.uk/) or alternatively at reception on day of arrival. 

Security deposits are £100 for 1 and 2-Bedroom lodges and £200 for 3 and 4-Bedroom lodges.

(Please note that Pre-authorisation release times can vary depending on your bank provider and could be 7-10 working days after the deposit is placed).

By placing your deposit, you agree that charges could be incurred for park rule breaches and in the following circumstances:

• Damage to the lodge or contents during your stay beyond reasonable wear and tear
• Misuse of the hot tub, which results in the hot tub needing to be emptied and re-filled. (£50 per re-fill)
• Noise that causes disruption to other park users/guests at any time (music or load behaviour).
• A breach of our ‘quiet’ policy, which is in place between the hours of 9pm and 9am.
• A breach of rules that result in our out of hours Security Team having to attend site.
• Over occupancy of your lodge (please note that overnight visitors are not permitted or alterations to party make up from your booking confirmation).
• Any excessive cleaning required due to the accommodation being left in a poor condition or evidence of drug use.
• Excess rubbish left and not returned to recycling points

Pet friendly Lodges

• Lodge Damage – report it to us please and hopefully we can sort it during your stay. If deemed beyond wear and tear, we may need to charge for it but less likely if we have it reported (we don’t like to discover damage post departure which could be explained).
• Pet Poo – please clean it up, we don’t want to charge you for doing it for you!
• Barking – unreasonable disturbance caused by your pet to other guests on the park is going to be a problem so please be respectful.
• Home alone – pets must not be left alone even for short periods

Any damage exceeding the security deposit will be invoiced to the lead name on the booking.

By paying this security deposit, you agree to the above terms and conditions. You give permission to have the pre-authorisation taken if the terms and conditions are breached and understand the lead name on your booking that is responsible for the rest of your party whilst at Raywell Hall Country Lodge Park.

Note: It is rare that we have need to withhold deposits and they are in place for the collective benefit of all our holiday guests!

Upon arrival, please check the lodge for any damages and report them to Reception.

If you have issues or queries before, during or after your stay, please do not hesitate to contact the reception on 01482 300804 or our out of hours number on 01482 300833.

To ensure the safe and enjoyable use of the hot tubs we request that you read through and adhere to the rules of this safety document.

• During pregnancy soaking in the hot tub may cause damage to the foetus so contact your doctor for advice before entering the water
• People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition
• Never use the hot tub while using or after using narcotics or other drugs that may cause sleepiness, drowsiness or raise/lower blood pressure
• At 39-40°C limit your time in the hot tub to a maximum of 20 minutes as extending this time can affect your inner organs and cause fever like conditions. At 36-37°C this time can be extended as this is body temperature and there is no risk
• Do not immerse your head in the hot tub water. This increases the risk of infection and can heighten the dangers of drowning due to suction below the water line
• Never use the hot tub alone
• Take care when entering and leaving the hot tub. When leaving the hot tub leg, muscles may be relaxed enough to make you unsteady
• Never use glass near/in the hot tub as broken glass can cause a risk to people in bare feet and is very difficult to see within the hot tub water
• Do not use any electrical appliances near/in the hot tub
• If any fault or damage occurs with the hot tub please contact a member of our team at the earliest convenient moment
• Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their doctor
• Parents are advised that the hot tubs are not suitable for children under the age of four and to warn their children not to allow water in to their mouths as this can cause infection and illness
• The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness
• Shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams etc which reduce the effectiveness of the spa sanitizer which disinfects the water
• Never allow children to use the spa or hot tub unsupervised and when not in use, make sure the cover is on and secured
• Avoid using the hot tub immediately after a heavy meal
• Avoid entering the hot tub water immediately after exercising as the water temperature can affect the heart rate
• Take care on the decking/hot tub steps as water from the tub can cause it to be slippery
• If any allergic reaction occurs leave the hot tub and rinse off in the shower. If the reaction persists contact reception or go to a local doctor or A&E
• Do not turn hot tub isolation switch off inside the lodge as the hot tub's power needs to be turned on to carry out the cleaning cycles

NOTE TO PARENTS AND HOT TUB USERS

It is your responsibility to enforce the rules of safety within the lodge's hot tub.
When you book in on arrival at reception and sign the registration booking in form it does state you have to refer to the hot tub safety document for your safety whilst using the hot tub, the document is in the information booklet in your lodge and also situated next to the hot tub.

PARENTS

The life and health of you, your family and friends are important. Please practise safety and supervise your hot tub.

PLEASE NOTE

To comply with HSE regulations the hot tub water is checked every morning usually before 11am. Please ensure the hot tub cover is clear and any pets are kept off the decking prior to this time to allow this testing to be carried out.